What is Emotional Intelligence? 

What is Emotional Intelligence?


Emotional Intelligence is the art and science of managing ones emotions and those of others. 


The term emotional intelligence was actually coined by two psychologists, Peter Salovey and John D. Mayer, in 1990. While they continued their research work, in 1995 Danial Goleman wrote the book: Emotional Intelligence: Why It can Matter More than IQ. This was the right message at the right time and soon Goleman was a best-selling author whose name became synonymous with emotional intelligence. 


Why is Emotional Intelligence important?


While emotional intelligence isn't the sole predictor of human performance and devlopment potential, it is proven to be a key indicator in these areas. Emotional Intelligence is also not a static factor - to the contrary, One's emotional intelligence can change over time and can be developed in targeted areas. 


There are four main areas in Emotional Intelligence:


  • Self-awareness

    • Self-awareness is understanding ourselves and our emotions. It involves the competencies of emotional self-awareness, accurate self-assessment, and self-confidence. We need to be able to understand emotions at a gut level - what is going on with us.

  • Self-Management

    • Self-management is the ability to manage and guide our emotional state. Self-management covers the control of our emotions so they don't control us.

  • Social Awareness

    • Social awareness occurs when we expand our awareness to include the emotions of those around us. 

  • Relationship Management

    • Relationship Management means using the awareness of our own emotions and those of others to build strong relationships. 


Researchers in EI express the view that a lack of emotional intelligence is one of the leading causes of conflict in our society. It is is difficult to argue with this logic. At the root of all conflict is a lack of awareness on the part of one or both parties.