Why a Project Manager with Emotional Intelligence skills?
Emotional Intelligence is a set of skills that an individual has to conduct themselves in a professional manner when interacting with others. It is the ability to Listen, Accept, Respect and Honor one's emotions and those of others.
Because Project Managers accomplish work through the project team and other stakeholders, they must have the skills needed to enable a good working environment. This requires a balance of ethical, interpersonal, emotional, and conceptual skills that help to analyze situations and interact appropriately.
Because project managers work with and communicate with a number of different people throughout the life cycle of a project, using emotional intelligence skills is a must.
The PMBOK Guide, a Guide to the Project Management Body of Knowledge- Fifth edition mentioned the following interpersonal skills a a must for any Project Manager.
Leadership: The ability to step up and guide others to help you achieve results. Leadership is associated with Emotional Intelligence. Great leaders have the abilities to manage their emotions and understand those of others.
Decision Making: It is a very important skill to use when working with others to come up with a result. Decision making can be broken up into a series of phases, including:
Defining the problem
Generating potential solutions
Planning for solution actions
Putting ideas into action
Planning for solution evaluations
Evaluating the outcomes and processes
Cultural Awareness: Understanding and being aware of the cultural and political views and beliefs of not only the organization you are working within, but the individuals on your project team will help you develop better communication skills and trust.
Negotiation: Negotiation is an approach used by more than one individual to come to an agreement or resolution. Being able to successfully negotiate will have a huge impact on how you resolve issues and conflicts that arise during the course of a project.
All of them are part of EMOTIONAL INTELLIGENCE skills, in the areas of self-awareness, self-management, social-awareness and interpersonal relations.
The development of Emotional Intelligence in Project Managers is important to build healthy work environments and to successfully accomplish projects and planned outcomes.
DrW Life Skills Institute offers EMOTIONAL INTELLIGNCE 2-day workshops to facilitate the development of the 15 subscales of Emotional Intelligence, contributing to the competion of projects.
Reference: The PMBOK Guide, A Guide to the Project Management Body of Knowledge- Fifth edition (page 7-8)