Conflict Management

Conflict is a normal part of any healthy relationship or organization. After all, two people can’t be expected to agree on everything, all the time. Learning how to deal with conflict—rather than avoiding it—is crucial. When conflict is mismanaged, it can cause great harm to a relationship or organization, but when handled in a respectful, positive way, conflict provides an opportunity to strengthen the bond between two people. By learning emotional intelligence skills for conflict management, you can keep your personal and professional relationships strong and growing.

Why Emotional Intelligence is so important in Conflict Management?

Because conflict triggers strong emotions and can lead to hurt feelings, disappointment, and discomfort.

When conflicts are handled in an unhealthy manner, it can cause irreparable rifts, resentments, and break-ups. But when conflict is resolved in a healthy way, it increases our understanding of one another, builds trust, and strengthens our relationship bonds.

If you are out of touch with your feelings or so stressed that you can only pay attention to a limited number of emotions, you won’t be able to understand your own needs. And, if you don’t understand your own needs, you will have a hard time communicating with others and staying in touch with what's really troubling you.

Conflict Management is the process of limiting the negative aspects of conflict while increasing the positive aspects of conflict. The aim of conflict management is to enhance learning and outcomes in relationships and organizations.

Emotional Intelligence is key in the conflict management process, understanding of emotions associated to a conflict provides a strong foundation for minimizing the negative aspects of it. The foundation of emotional intelligence is:

  • self-awareness

  • self-management

  • social-awareness

  • relationship management

Where self-awareness is the key to understanding yourself and others. If you don’t know how you feel or why you feel that way, you won’t be able to communicate effectively or manage conflict. Remember, learn how to manage conflict effectively is vital for effectiveness, but sometines a third party professional with the skills is needed.

For information about our Conflict Management Services contact us.

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