Emotional Intelligence at Work

November 6, 2014

Emotional Intelligence at Work 


Social and personal competencies are vital for a healthy and productive life. Self-awareness, optimism, and empathy can enhance satisfaction and productivity at work and in other aspects of life. The workplace is the ideal setting for the promotion of these competencies in adults because work plays a central role in their lives. Not only do most of us spend the largest portion of our waking time at work, but our identity, self-esteem, and well-being are strongly affected by our work experiences.


The workplace also is an ideal place for promoting social and emotional competencies because it often is there that people feel their lack most keenly. When people realize that social and emotional abilities hold the key to greater career success, they become eager to develop those abilities. At the same time, as employers recognize that their profit depends on the emotional intelligence of their employees, they become amenable to launching programs that will increase it.


How to measure it?


Many tests that promise to measure emotional intelligence have appeared in recent years.  Some of these tests seem promising, but many have not been empirically evaluated.  


The Emotional Quotient Inventory (EQ-i): 


The EQ-i is a self-report measure designed to measure a number of constructs related to EI. The EQ-i consists of 133 items and takes approximately 30 minutes to complete. It gives an overall EQ score as well as scores for the following five composite scales and 15 subscales (Bar-On, 2006).


EQ-i Composite Scales and Subscales


INTRAPERSONAL (self-awareness and self-expression)

Self-Regard:  To accurately perceive, understand and accept oneself
Emotional Self-Awareness: To be aware of and understand one’s emotions
Assertiveness:  To effectively and constructively express one’s emotions and oneself
Independence: To be self-reliant and free of emotional dependency on others
Self-Actualization:  To strive to achieve personal goals and actualize one’s potential

INTERPERSONAL (social awareness and interpersonal relationship)

Empathy: To be aware of and understand how others feel
Social Responsibility: To identify with one’s social group and cooperate with others
Interpersonal Relationship: To establish mutually satisfying relationships and relate well with others


STRESS MANAGEMENT (emotional management and regulation)

Stress Tolerance: To effectively and constructively manage emotions
Impulse Control: To effectively and constructively control emotions


ADAPTABILITY (change management)

Reality-Testing: To objectively validate one’s feelings and thinking with external reality
Flexibility: To adapt and adjust one’s feelings and thinking to new situations
Problem-Solving: To effectively solve problems of a personal and interpersonal nature


GENERAL MOOD (self-motivation)

Optimism: To be positive and look at the brighter side of life
Happiness: To feel content with oneself, others and life in general


Our Chief Emotional Officer Certification offers education and practice for those individuals who want to improve their levels of Emotional Intelligence. The certification includes the asssessment, it provides objective information that can enhance self-awareness, as well as awareness of others and their circumstances; provide a benchmark for creating coaching goals and actionable strategies; and offer a method for evaluating progress.  



Dr. W is a Holistic Doctor, specialized in Energy Medicine and Emotional Intelligence. Actually she leads the operations of DRW Life Skills Institute, a global Emotional Intelligence-Coaching Education Provider located in Kissimmee, FL. She also has a private practice of Energy Medicine in Orlando (Fibrofit Wellness Institute). She serves as chair of the Society of Emotional Intelligence Orlando Chapter, seats as board member of the Chapter 57 - City of Orlando Civil Rights Board and she is an Ambassador for the Hispanic Chamber of Commerce of Metro Orlando. She is the author of the book "Why am I'm not happy?" and the DRW Emotional Intelligence Holistic Model for Wellness and Well-being. 




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