A Diversity Management Plan shall highlight comprehensive strategies for organizations focusing on workforce diversity, workplace inclusion, and organization accountability and leadership. It is part of an initiative to promote diversity and inclusion in the federal and private sector workforce.
The comprehensive plan is not complete without an Emotional Intelligence component. Emotional Intelligence is a set of emotional and social skills that influence the way we perceive and express ourselves, develop and maintain social relationships, cope with challenges, and use emotional information in an effective and meaningful way.
Emotional Intelligence skills could be deliver in terms of assessments, training, coaching and mediation. Those delivery channels could be mix and customized based on the needs of the organization. The main purpose is increase the emotional intelligence skills in employees and employer (managers, supervisors and executives).
The integration of emotional intelligence in the diversity plan will contribute to the reduction of discrimination, harassment and retaliation cases, as well as absenteeism and lack of productivity.
Let's explore some of the emotional intelligence skills and their impact in the workplace.
Self-regard is respecting oneself while understanding and accepting one's strengths and weaknesses. Self-regard is often associated with feelings of inner strength and self-confidence.
Self-actualization is the willingness to persistently try to improve oneself and engage in the pursuit of personally relevant and meaningful objectives that lead to a rich and enjoyable life.
Emotional self-awareness includes recognizing and understanding one's own emotions. This includes the ability to differentiate between subtleties in own's emotions while understanding the cause of these emotions and the impact they have on the thoughts and actions of oneself and others.
Emotional Expression is openly expressing one's feelings verbally and non-verbally.
Assertiveness involves communicating feelings, beliefs and thoughts openly, and defending personal rights and values in a socially acceptable, non-offensive, and non-destructive manner.
Independence is the ability to be self directed and free from emotional dependency on others. decision-planning and daily tasks are completed autonomously.
Flexibility is adapting emotions, thoughts and behaviors to unfamiliar, unpredictable, and dynamic circumstances or ideas.
Stress Tolerance involves coping with stressful or difficult situations and believing that one can manage or influence situations in a positive manner.
Optimism is an indicator of one's positive attitude and outlook on life. It involves remaining hopeful and resilient, despite occasional setbacks.
Problem solving is the ability to find solutions to problems in situations where emotions are involved Problem solving includes the ability to understand how emotions impact decision making.
Reality testing is the capacity to remain objective be seeing things as they really are. This capacity involves recognizing when emotions or personal bias can cause one to be less objective.
Impulse control is the ability to resist or delay an impulse, drive or temptation to act and involves avoiding rash behaviors and decision making.
Interpersonal relationships refers to the skill of developing and maintaining mutually satisfying relationships that are characterized by trust and compassion.
Empathy is recognizing, understanding, and appreciating how other people feel. Empathy involves being able to articulate your understanding of another's perspective and behaving in a way that respects others' feelings.
Social Responsibility is willingly contributing to society to one's social group and generally to the welfare of others. Social Responsibility involves acting responsibly, having social consciousness, and showing concern for a greater community.
Integrating Emotional Intelligence skills to the Diversity Management plan will increase its effectiveness. To learn more about how to integrate EQ into your Diversity Management Plan don't hesitate in contact us at 321-209-4379 or visit www.DRWinstitute.org